Terms and Conditions

Shipping costs are calculated, before check out. Shipping is with GLS or DAO for Danish orders and PostNord or UPS for forreign ones. If your country is not listed and you can not check out, please get in contact and I will calculate a price and set it up for you if possible. Some costs on shipping especially outside Europe, are quite high. If, for some reason, I am able to send the order cheaper, I will issue a refund just after shipping.

When placing an order, an order confirmation will be send to your email. If you discover any mistakes in your information, please contact to me as soon as possible, and I will hopefully be able to correct it before shipping.

All prices are included 25% Danish vat, but excluding shipping. Some countries also have local taxes, that I am not to be held responsible for.

Payment will not be withdrawn, until the order has been shipped. It is not possible, that an amount greater than the one you have approved, can be deducted from your card.

Your order will be sent within 3 business days. If the delivery for some reason will take longer I will contact you by email. When the order is shipped, a fulfillment email, will be sent to you, along with a tracking number.

You may cancel your order, at any time providing it has not already been shipped. To cancel, please contact me as soon as possible, quoting your name and the order reference number.

If the pieces has already been shipped, a cancellation is of course not possible. In this case please follow the return policy below.

You have the right to regret your purchase within 14 days and an additional 14 days to return it to my studio. All returns due to regret, are on your own expense. The piece must not be used before returning it.

Please wrap and pack very carefully, to be sure that the returned items are not damaged during shipping. If broken upon receival, a refund can not be issued.

The product should be sent to:

Hanne Bertelsen Keramik,
Sankt Pauls gade 72
DK 1313 K

Once the pieces are received and reviewed, a refund will be issued to your bankaccount, excluding shipping costs.